Our goal is to offer you the best shipping options. We deliver to hundreds of customers every day, and we strive to provide you with services of the highest standard.

The standard free shipping policy is valid until Jan. 31st. Jelenew reserves the right to final interpretation of this policy.

    Shipping information in USA (Contiguous US)

    1. The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping :5-8 Business Days

                      Express shipping:3-5 Business Days

    2.Shipping methods & Shipping fee                                         

    • Standard shipping - 7.99 USD

    • Express shipping - 20 USD

    • Over 100 USD Standard Shipping - Free

    Order Total

    Standard shipping: 5-8 Business Days

     Express Shipping : 3-5 Business Days

    Less than 100 USD
    7.99 USD
    20 USD

    Over 100 USD

    FREE

    20 USD

    3.Shipping Destinations

    We currently ship to all contiguous United States and Canada: 

    The following US zip codes are not within our shipping zones.

    • Zip code 006-009

    • Zip code 967-969

    • Zip code 995-999

    The following US and Canada addresses are not within our shipping zones
    • All DPO/APO/FPO addresses

     

    Shipping information in USA (HI, AK and other offshore areas)

    1. The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping :15-22 Business Days

                     Express shipping:4-6 Business Days

    2.Shipping methods & Shipping fee                                         

    • Standard shipping - 17.99 USD

    • Express shipping - 30 USD

    • Over 100 USD Standard Shipping - Free

    Order Total

    Standard shipping: 15-22 Business Days

     Express Shipping : 4-6 Business Days

    Less than 100 USD
    17.99 USD
    30 USD

    Over 100 USD

    FREE

    30 USD

    3.Shipping Destinations

    The following US and Canada addresses are not within our shipping zones
    • All DPO/APO/FPO addresses

     

    Shipping information in Canada

    1. The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping :5-8 Business Days

                      Express shipping:3-5 Business Days

    2.Shipping methods & Shipping fee                                         

    • Standard shipping - 20 CAD

    • Express shipping - 30 CAD

    • Over 150 CAD Standard Shipping - Free

    Order Total

    Standard shipping: 5-8 Business Days

     Express Shipping : 3-5 Business Days

    Less than 150 CAD
    20 CAD
    30 CAD

    Over 150 CAD

    FREE

    30 CAD

    3.Shipping Destinations

    We currently ship to all contiguous United States and Canada: 

    The following US zip codes are not within our shipping zones.

    • Zip code 006-009

    • Zip code 967-969

    • Zip code 995-999

    The following US and Canada addresses are not within our shipping zones
    • All DPO/APO/FPO addresses

     

    Shipping information in Europe

    About Tax

    ll prices already include VAT. You won't be charged for any other costs (such as customs duties) after the checkout.

    1.The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping :8-10 Business Days

                          Express shipping:5-7 Business Days

    2.Shipping methods & Shipping fee                                                           

    • Standard shipping - 10 EUR

    • Express shipping - 20 EUR

    • Over 100 EUR Standard Shipping - Free

    Order Total

    Standard shipping: 8-10 Business Days

     Express Shipping : 5-7 Business Days

    Less than 100 EUR

    10 EUR

    20 EUR

    Over 100 EUR

    FREE

    20 EUR

    3.Shipping Destinations

    UK: We currently ship to all contiguous Great Britain, excluding the following addresses: 

    • British Overseas Territories

    • All DPO/APO/FPO addresses

    France: We currently ship to all contiguous France, excluding the following addresses: 

    • Zip code 97000 -99999

    • Overseas France

    • All DPO/APO/FPO addresses

    Germany: We currently ship to all contiguous Germany, excluding the following addresses: 

    • Zip code 78266.

    • All DPO/APO/FPO addresses.

    Italy: We currently ship to all contiguous Italy, excluding the following addresses: 

    • Zip code 47890-47899.

    • All DPO/APO/FPO addresses.

    Spain: We currently ship to all contiguous Spain, excluding the following addresses: 

    • Zip code 07000-07999.

    • Zip code 35000-35999.

    • Zip code 38000-38999.

    • Zip code 51000-51999.

    • Zip code52000-52999.

    • All DPO/APO/FPO addresses. 

     

    Shipping information in Australia

    1.The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping :8-13 Business Days

    2.Shipping methods & Shipping fee                                                           

    • Standard shipping - 20 AUD

    • Over 170 AUD Standard Shipping - Free

    Order Total

    Standard shipping: 8-13 Business Days

    Less than 170 AUD

    20 AUD

    Over 170 AUD

    FREE

    3.Shipping Destinations

    We currently ship to all contiguous Australia:

    New South Wales (NSW)

    Queensland (QLD)

    South Australia (SA)

    Tasmania (TAS)

    Victoria (VIC)

    Western Australia (WA)

    the Australian Capital Territory (ACT)

    the Northern Territory (NT)

    excluding the APO/FPO/DPO addresses.

     

    Shipping information in New Zealand

    1.The time frame of an order delivery is divided into two parts:

    • Processing time: 1-2 Business Days

    • Shipping time: Standard shipping :8-13 Business Days

    2.Shipping methods & Shipping fee                                                           

    • Standard shipping - 7.99 USD

    • Over 100 USD Standard Shipping - Free

    Order Total

    Standard shipping: 8-13 Business Days

    Less than 100 USD

    7.99 USD

    Over 100 USD

    FREE

     

     

     

    CONTACT US

    If you have any questions or comments about this shipping policy, you may call us at +1 8565157936, email us at service@jelenew.com, or write to us at:
    Jelenew Asia: 10 Anson Road #27-18 International Plaza Singapore (079903)
    Jelenew North America: 262 W HEGEL AVE EDISON, New Jersey, 08820, US
    Jelenew Europe: 27 boulevard Saint Martin 75003 Paris, France