Our goal is to offer you the best shipping options. We deliver to hundreds of customers every day, and we strive to provide you with services of the highest standard.

Shipping information in North America

1. The time frame of an order delivery is divided into two parts:

  • Processing time: 1-2 Business Days

  • Shipping time: Standard shipping :5-8 Business Days

                         Express shipping:3-5 Business Days

2.Shipping methods & Shipping fee                                         

  • Standard shipping - 7.99 USD

  • Express shipping - 20 USD

  • Over 100 USD Standard Shipping - Free

Order Total

Standard shipping: 5-8 Business Days

 Express Shipping : 3-5 Business Days

Less than 100 USD
7.99 USD
20 USD

Over 100 USD

FREE

20 USD

3.Shipping Destinations

We currently ship to all contiguous United States and Canada: 

The following US zip codes are not within our shipping zones.

  • Zip code 006-009

  • Zip code 967-969

  • Zip code 995-999

The following US and Canada addresses are not within our shipping zones
  • All DPO/APO/FPO addresses

 

Shipping information in Europe

About Tax

ll prices already include VAT. You won't be charged for any other costs (such as customs duties) after the checkout.

1.The time frame of an order delivery is divided into two parts:

  • Processing time: 1-2 Business Days

  • Shipping time: Standard shipping :8-10 Business Days

                         Express shipping:5-7 Business Days

2.Shipping methods & Shipping fee                                                           

  • Standard shipping - 10 EUR

  • Express shipping - 20 EUR

  • Over 100 EUR Standard Shipping - Free

Order Total

Standard shipping: 8-10 Business Days

 Express Shipping : 5-7 Business Days

Less than 100 EUR

10 EUR

20 EUR

Over 100 EUR

FREE

20 EUR

3.Shipping Destinations

UK: We currently ship to all contiguous Great Britain, excluding the following addresses: 

  • British Overseas Territories

  • All DPO/APO/FPO addresses

France: We currently ship to all contiguous France, excluding the following addresses: 

  • Zip code 97000 -99999

  • Overseas France

  • All DPO/APO/FPO addresses

Germany: We currently ship to all contiguous Germany, excluding the following addresses: 

  • Zip code 78266.

  • All DPO/APO/FPO addresses.

Italy: We currently ship to all contiguous Italy, excluding the following addresses: 

  • Zip code 47890-47899.

  • All DPO/APO/FPO addresses.

Spain: We currently ship to all contiguous Spain, excluding the following addresses: 

  • Zip code 07000-07999.

  • Zip code 35000-35999.

  • Zip code 38000-38999.

  • Zip code 51000-51999.

  • Zip code52000-52999.

  • All DPO/APO/FPO addresses. 

 

Shipping information in Australia

1.The time frame of an order delivery is divided into two parts:

  • Processing time: 1-2 Business Days

  • Shipping time: Standard shipping :8-12 Business Days

                        Express shipping:5-7 Business Days

2.Shipping methods & Shipping fee                                                           

  • Standard shipping - 20 AUD

  • Express shipping - 30 AUD

  • Over 150 AUD Standard Shipping - Free

Order Total

Standard shipping: 8-12 Business Days

 Express Shipping : 5-7 Business Days

Less than 150 AUD

20 AUD

30 AUD

Over 150 AUD

FREE

30 AUD

3.Shipping Destinations

We currently ship to all contiguous Australia:

New South Wales (NSW)

Queensland (QLD)

South Australia (SA)

Tasmania (TAS)

Victoria (VIC)

Western Australia (WA)

the Australian Capital Territory (ACT)

the Northern Territory (NT)

excluding the APO/FPO/DPO addresses.

CONTACT US

If you have any questions or comments about this shipping policy, you may call us at +86 18610610078, email us at service@jelenew.com, or write to us at:
Unit 24 Suite 01, 1 Guangqu E Rd, Chaoyang, Beijing, CHINA