Shipping Policy

At Jelenew, our goal is to provide you with the best shipping experience. We deliver to hundreds of customers daily and strive to offer services of the highest standard. Jelenew reserves the right to provide the final interpretation of this policy.

About Taxes

All prices on our site include VAT. No additional charges, such as customs duties, will be added after checkout.

Shipping Information

United States (Contiguous US)

Processing Time: 1-2 Business Days Shipping Time:
  • Standard Shipping: 5-8 Business Days
  • Express Shipping: 3-5 Business Days
Shipping Fees:
  • Standard Shipping: Free
  • Express Shipping: $20 USD
Shipping Destinations: We currently ship to all contiguous United States, except for the following zip codes and addresses:
  • Zip codes 006-009
  • Zip codes 967-969
  • Zip codes 995-999
  • All DPO/APO/FPO addresses

United States (HI, AK, and Offshore Areas)

Processing Time: 1-2 Business Days Shipping Time:
  • Standard Shipping: 15-22 Business Days
  • Express Shipping: 4-6 Business Days
Shipping Fees:
  • Standard Shipping: Free
  • Express Shipping: $20 USD
Shipping Destinations:
  • We do not ship to DPO/APO/FPO addresses.

Canada

Processing Time: 1-2 Business Days Shipping Time:
  • Standard Shipping: 5-8 Business Days
  • Express Shipping: 3-5 Business Days
Shipping Fees:
  • Standard Shipping: Free
  • Express Shipping: $30 CAD
Shipping Destinations: We ship to all of Canada, excluding all DPO/APO/FPO addresses

Europe

Processing Time: 1-2 Business Days Shipping Time:
  • Standard Shipping: 8-10 Business Days
  • Express Shipping: 5-7 Business Days
Shipping Fees:
  • Standard Shipping: Free
  • Express Shipping: 20€ EUR
Shipping Destinations: We ship to the following European countries, with exclusions for certain addresses:
  • United Kingdom: Excludes British Overseas Territories and all DPO/APO/FPO addresses.
  • France: Excludes zip codes 97000-99999, Overseas France, and all DPO/APO/FPO addresses.
  • Germany: Excludes zip code 78266 and all DPO/APO/FPO addresses.
  • Italy: Excludes zip codes 47890-47899 and all DPO/APO/FPO addresses.
  • Spain: Excludes zip codes 07000-07999, 35000-35999, 38000-38999, 51000-51999, 52000-52999, and all DPO/APO/FPO addresses.

Australia

Processing Time: 1-2 Business Days Shipping Time: 8-13 Business Days
Shipping Fees:
  • Standard Shipping: Free
  • Express Shipping: 20€ EUR
Shipping Destinations: We ship to all contiguous areas of Australia, including:
  • New South Wales (NSW), Queensland (QLD), South Australia (SA), Tasmania (TAS), Victoria (VIC), Western Australia (WA), Australian Capital Territory (ACT), and Northern Territory (NT).
  • Excludes all APO/FPO/DPO addresses.

New Zealand

Processing Time: 1-2 Business Days Shipping Time: 8-13 Business Days
Shipping Fees:
  • Standard Shipping: Free
  • Express Shipping: 20€ EUR